❓ Frequently Asked Questions

🚚 Shipping

How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery usually takes 5–12 business days depending on your location.

Do you provide tracking information?
Yes. Once your order is shipped, you will receive a tracking number via email so you can follow your package.

Where do you ship from?
We work with global suppliers and fulfillment centers to ensure fast and reliable delivery.

📦 Orders

Can I change or cancel my order?
You can request changes or cancellations within 12 hours of placing your order. After that, your order may already be processed.

What if I entered the wrong shipping address?
Please contact us as soon as possible. If the order hasn’t shipped yet, we can update it for you.

🔍 Tracking

How do I track my order?
Once your order ships, you will receive an email with your tracking number and instructions to track your package.

My tracking isn’t updating — what should I do?
Tracking updates may take a few days to appear. This is normal during early shipping stages.

🔄 Returns & Refunds

Do you offer returns or refunds?
Yes. We offer a 30-day return policy on eligible items. Please contact us if you need help with a return or refund.

What if my item arrives damaged or incorrect?
If your order arrives damaged or incorrect, contact us immediately and we will resolve the issue.

📞 Customer Support

How can I contact you?
You can reach us anytime at: your email here
We usually respond within 24–48 hours.